Job Role
Telecalling Executive

Job Description
- Identify customer needs and provide suitable solutions through the company’s products and services.
- Contact existing and potential clients to inform them about products and services.
- Answer customer queries and provide accurate information about the company and its offerings.
- Understand customer requirements through effective questioning and convert prospects into customers.
- Maintain and regularly update the customer database.
- Build and maintain positive relationships with existing and prospective customers.
- Take and process customer orders accurately.
- Handle customer grievances professionally and protect the company's reputation.
- Support sales growth by going the extra mile to achieve assigned sales quotas.
- Maintain records of sales calls and key customer information.
- Prioritize and coordinate emails, meetings, and other sales-related activities.
- Perform additional duties assigned by the reporting manager.
- Adapt responsibilities as required according to organizational needs and management guidance.




- Maintain strict confidentiality of sensitive information, financial documents, records, and personal matters.

Key Responsibilities
- Customer Relationship Management
- Customer Need Analysis
- Product & Service Promotion
- Sales & Order Processing
- Lead Follow-up
- Sales Conversion
- Customer Database Management
- Query & Grievance Handling
- Sales Target Achievement
- Call & Sales Record Management
- Email & Meeting Coordination
- Confidentiality & Data Protection

Job Requirements
- Good spoken and written English communication skills.
- Technically strong, smart, and willing to learn.
- Willingness to contribute toward organizational goals and key results.
- Dynamic personality with the ability to multitask.
- Easy adaptability to internal systems and processes.
- Ability to work consistently within organizational systems and procedures.
- Strong collaboration and delegation skills.
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📌 Telecalling Executive (Lucknow)
🏢 JobTrade
📍 Lucknow