Work Details
- Location: In office, Santacruz, Mumbai (Head Office)
- Days: 6-day work week (one weekly off on a rolling basis)
- Timing: 10:00 AM – 7:00 PM
About the Organization
A fast-growing EdTech organization dedicated to unlocking the potential of every child (0–6 years) through screen-free, science-backed micro-learning.
Role Overview
As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximize lifetime value via strategic upselling and cross-selling. Based out of the Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine.
Key Responsibilities
1. Lead Engagement & Conversion
- Call, WhatsApp, and email inbound leads.
- Perform needs analysis.
- Convert prospects to paying customers for flagship courses.
2. Upsell & Cross-Sell
- Recommend advanced programs, bundles, and learning toys to existing users.
- Achieve monthly revenue targets.
3. Product Mastery
- Develop deep knowledge of pedagogy, outcomes, and success stories.
- Deliver confident, consultative pitches.
4. Pipeline Management
- Maintain accurate CRM records.
- Track follow-ups, deal stages, and daily call metrics.
5. Customer Experience
- Provide empathetic, solution-oriented support.
- Resolve queries and coordinate with support teams.
6. Market Feedback Loop
- Share insights with marketing, product, and activation teams to improve campaigns and user journeys.
Key Performance Indicators (KPIs)
- Daily Call Activity: Minimum 80–100 connected calls.
- Lead Conversion Rate: 15–20% of qualified leads converted to paying customers.
- Monthly Revenue Target: Achievement of assigned sales quota.
- Follow-Up Discipline: 100% CRM updates and zero lead leakage.
- Upsell / Cross-Sell Contribution: Revenue from advanced programs or bundles.
- Customer Satisfaction: Positive feedback from parents after enrollment.
📌 Education Counsellor (Mumbai City)
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