Duty Manager – Cinema Operations

Location: Gurgaon / Haryana & Noida
Job Type: Full-time
Department: Cinema Operations
Reports To: Cinema Manager
Experience: 3–4 Years in a Supervisory / Operations Role
Qualification: Graduate / Diploma in Hotel Management
Salary: ₹3.72 LPA – ₹4.56 LPA

Job Summary

We are looking for an experienced and customer-focused Duty Manager to manage the smooth and effective day-to-day operations of the cinema.

The Duty Manager will oversee Box Office, Concessions, Floors, Housekeeping and other operational areas, ensuring excellent customer service, operational efficiency, hygiene, safety, cash control, compliance and team productivity.

The incumbent will work under the guidance of the Cinema Manager and will be responsible for taking charge of cinema operations in the absence of the Cinema Manager.

Key Responsibilities
- Manage and supervise day-to-day cinema operations, employees, facilities and operational costs.
- Oversee Box Office, Concession, Floor and Housekeeping operations to ensure smooth service delivery.




- Conduct daily team briefings and communicate shift-wise targets, priorities and operational requirements.
- Monitor customer satisfaction and ensure high standards of guest service.
- Ensure proper staff grooming, discipline, attendance and performance.
- Prepare weekly manpower rosters and ensure optimum manpower utilization while controlling manpower costs.
- Manage daily cash operations including cash floats, cinema imprest, shift banking, reconciliation and shortage control.
- Ensure strict adherence to cash-handling procedures and prevent revenue leakage and pilferage.
- Monitor product and service quality, merchandising, cleanliness, sanitation and hygiene standards.
- Identify opportunities to reduce transaction time at Box Office and Concessions.
- Drive Food & Beverage sales through effective merchandising, suggestive selling and promotional initiatives.
- Maintain appropriate stock levels and participate in wee

📌 Duty Manager (Gurugram)
🏢 PVR Cinemas
📍 Gurugram