Job Description

Manager – AMC & Vendor Management
Location:Noida (Corporate Office)
Department:Operations & Administration
Experience:5 – 8 Years
Joining:Immediate Joiners Preferred

We're looking for aproactive and execution-driven Manager – AMC & Vendor Managementto lead AMC operations, vendor coordination, SLA management, and service delivery across allPhysics Wallahcenters.

Key Responsibilities
Manage end-to-end AMC operations across multiple centers
Monitor and ensure timely closure of Freshdesk tickets within SLA
Coordinate with OEMs and vendors for preventive maintenance & breakdown resolution
Handle escalations and drive quick resolution with minimum TAT

✅ Manage AMCs for:
Air Conditioning Systems (VRV & Non-VRV)
RO Systems
Passenger Lifts

✅ Coordinate with leading OEMs:
AC:Daikin, Mitsubishi, LG
Lifts:Johnson, Otis, KONE
RO:Aquaguard

Monitor vendor performance and SLA compliance
Verify vendor invoices, coordinate PO processing, and support payment releases
Prepare MIS reports covering ticket status, SLA compliance, ageing, vendor performance, and billing




Collaborate with internal stakeholders to ensure uninterrupted operations across all centers

What We're Looking For
✔ 5–6 years of experience in Facility Management, AMC Operations, Vendor Management, or Administration
✔ Strong knowledge of AMC lifecycle, SLA management, and escalation handling
✔ Hands-on experience with Freshdesk or similar ticketing platforms
✔ Experience managing OEMs and multi-location facility operations
✔ Expertise in vendor billing, invoice verification, and payment coordination
✔ Strong Excel and MIS reporting skills
✔ Excellent communication, stakeholder management, and problem-solving abilities
✔ High ownership mindset with solid execution capabilities

Job Snapshot

Updated Date

13-08-2026

Job ID

REC_09204

Department

Offline Central Management

Location

Corporate – KLJ Noida One – Noida – UP, Noida, Uttar Pradesh, India

Employee Type

New Member

📌 AMC & Vendor Manager (Noida)
🏢 Physics Wallah
📍 Noida