Summary
Under the supervision of the Treasurer, the incumbent serves as the first point of contact for visitors. They provide high-quality customer service, perform a variety of administrative duties, and support the efficient day-to-day operations of the department, including processing payments and managing office supplies.

Main Responsibilities

Customer Service and Reception
- Greet residents, visitors, and customers in a courteous and professional manner, assess their needs, and direct them to the appropriate department or staff member.
- Answer incoming telephone calls, take messages when required, and route inquiries to the appropriate departments.
- Provide general information regarding the Municipality's programs, services, by-laws, facilities, and procedures.
- Receive, record, and forward inquiries, complaints, requests, and reports to the appropriate departments.
- Follow up on selected requests in accordance with established procedures.
- Maintain a qualified reception area and ensure that public forms, documents,



and informational materials are available and up to date.
- Perform other related duties as assigned.

Payment Processing
- Receive payments for property taxes, municipal services, and other accounts at the customer service counter using authorized methods of payment.
- Issue receipts and ensure the accuracy of transactions and data entry.
- Prepare bank deposits and reconcile the daily cash float in accordance with established procedures.
- Maintain the confidentiality of personal information in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
- Balance the cash float on a regular basis and maintain accurate records.
- Adhere to established internal procedures for cash handling and the safeguarding of funds.
- Perform other related duties as assigned.

Office Supplies and Logistics
- Monitor office supply and equipment inventory levels and ensure adequate stock is maintained.
- Order, receive, a

📌 Customer Service and Administrative Support Representative (Hayathnagar_Khalsa)
🏢 Municipalité de La / The Nation Municipality
📍 Hayathnagar_Khalsa