Job Location :Hyderabad,Bangalore,Chennai,Pune,Coimbatore,Jaipur

Exp Range : 14 years to 18 Years

NP: 0- 30 days

Project summary

This role supports the operational management of a large-scale managed services solution practice, focusing on delivering consistent service quality and aligning multiple functional teams. The objective is to optimize program execution while ensuring stakeholder satisfaction and continuous process improvement. The position aims to ensure seamless coordination and effective execution of managed Services initiatives within the organization.

What candidate is needed
- Past experience with Managed services programs with a focus on operational consistency and risk mitigation
- Proven ability to work with both Local and global leaders and diverse cross-functional teams toward unified objectives
- Robust interpersonal and communication skills to engage with senior leadership globally.
- Skilled in navigating and resolving stakeholder conflicts through strategic negotiation and communication




- Past experience with managing operations for big accounts / programs with a focus on operational consistency and risk mitigation
- Adept at implementing governance frameworks that ensure SLA adherence and drive operational excellence
- Passionate about leveraging AI technologies to enhance managed services delivery and innovation
- Foundational knowledge of artificial intelligence concepts and technologies.
- Good to have experience with AI operations, AI tools.
- Strong interpersonal and communication skills to engage with senior leadership globally.
- Experience in establishing and maintaining Sr leader Reports and Dashboards
- Must have experience with process improvement/ automation
- Experience of JIRA project, Board and workflow management, Dashboard and queries
- Experience of Advance XLS, PowerBI, Power Automate

What candidate will do
- Manage "Managed Services Solution Practice" operations
- Coordinate cross-departmental collaboration to align

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