Domain - Banking (Payment & Cards)

Role Overview

We are looking for a highly motivated Site ReliabilityEngineer (SRE) / Production Support Engineer with robust experience insupporting critical production applications.

Key Responsibilities:
- Monitor system availability, reliability, performance, and operational health.
- Define and track SLOs, SLIs, SLAs, error budgets, and key operational metrics.
- Manage production incidents, escalations, and service-impacting issues.
- Perform root cause analysis (RCA) and implement preventive and corrective actions.
- Develop automation to reduce manual operational tasks and improve efficiency.
- Collaborate with Engineering, Product, DevOps, Security, and Business Operations teams.
- Analyze operational and business data to identify trends, bottlenecks, and improvement opportunities.




- Build dashboards and reports to track system and business performance.
- Support capacity planning, performance optimization, scalability, and availability initiatives.
- Participate in incident response, on-call support, post-incident reviews, and problem management.
- Automate deployment, monitoring, alerting, and operational workflows.
- Establish and maintain runbooks, SOPs, operational documentation, and knowledge bases.
- Identify opportunities to improve operational processes, reduce costs, and enhance customer experience.
- Support cloud infrastructure, application reliability, and disaster recovery initiatives.
- Communicate operational risks, incidents, KPIs, and improvement plans to business and technical stakeholders.

📌 BizOps / SRE Engineer (Yerawada)
🏢 Opus Technologies
📍 Yerawada