Roles and Responsibilities :
- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and qualified manner.
- Process transactions, update records, and provide accurate information to customers regarding products/services offered by the company.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-5 years of experience in BPO voice process (international voice process).
- Excellent communication skills with ability to work effectively in a fast-paced environment.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.