Roles and Responsibilities :
- Handle customer inquiries and resolve issues via phone calls, emails, or chats.
- Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions.
- Process transactions accurately and efficiently while maintaining high levels of productivity.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-5 years of experience in BPO/Call Centre workplace.
- Good communication skills for effective voice processing and telecalling.
- Ability to work on rotational shifts including weekends, and holidays as per business requirements.
📌 customer support executive (Chennai)
🏢 Imarque Solutions
📍 Chennai
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