Team Leader – Samsung Service Operations

Location: Ahmedabad
Experience: 2–5 Years
Salary: Up to ₹35,000/month
Employment Type: Full time

Job Responsibilities
- Manage and supervise a team of service technicians.
- Allocate daily service jobs and monitor team performance.
- Ensure timely completion of customer service calls.
- Coordinate with Samsung service teams and customers.
- Monitor technician attendance, productivity, and work quality.
- Resolve customer complaints and service-related issues.
- Ensure technicians follow company and Samsung service standards.
- Prepare daily/weekly performance and service reports.
- Track pending, completed, and escalated service requests.
- Support the team in achieving service targets and customer satisfaction.

Requirements




- 2+ years of experience in team handling, field service, or technical operations.
- Good communication and team management skills.
- Basic knowledge of electronics/home appliance service operations preferred.
- Good customer handling and coordination skills.
- Basic computer and reporting knowledge.
- Two-wheeler and valid driving licence preferred.

Key Skills

Team Management | Field Operations | Customer Handling | Technician Coordination | Service Management | Reporting | Problem Solving

Pay: ₹14,174.16 - ₹35,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Team Leader – Samsung Service Operations (Gandhinagar)
🏢 Ascent HR
📍 Gandhinagar