Role & responsibilities

Position: Manager Pharmacy Operations (Hospital Floor Role)

Location: Medanta, Gurugram (Sector 38)

Working Days: 6 Days (Work from Office)

Overview:

To lead and guide a team of pharmacists and pharmacy assistants in managing pharmacy operations across hospital floors, ensuring effective discharge services, accurate medication fulfilment, and a seamless patient experience. The role focuses on driving operational excellence, strengthening patient engagement, optimizing discharge conversions, and enhancing overall pharmacy revenue performance.

Key Responsibilities:

Operational Excellence:
- Oversee daily pharmacy operations on hospital floors to ensure accuracy, efficiency, and compliance with hospital protocols.
- Ensure timely dispensing of discharge medications as per prescriptions, minimizing delays and errors.
- Streamline coordination with clinical and administrative teams to facilitate smooth discharge workflows.

Sales & Conversion:
- Drive discharge pharmacy conversions by ensuring complete fulfilment of patient medication requirements.




- Monitor floor-wise performance metrics, analyze conversion data, and implement action plans to achieve revenue and service targets.
- Identify opportunities to enhance patient engagement and cross-selling of prescribed or supportive therapies.

Team Leadership:
- Lead and supervise a team of pharmacists and pharmacy assistants deployed across hospital floors.
- Coach, motivate, and evaluate team members to ensure consistent service quality and adherence to SOPs.
- Conduct regular performance reviews and initiate corrective or developmental interventions where needed.

Customer / Patient Experience:
- Foster a patient-centric culture, ensuring courteous, informative, and prompt service delivery.
- Guide the team in patient communication, counselling, and handling of queries related to medications and billing.
- Address escalations effectively, ensuring patient satisfaction and positive feedback.

📌 Manager Pharmacy Operations (Gurugram)
🏢 Medanta
📍 Gurugram