Experience 8 years overall IT experience with 5 years in Dynamics 365 Customer Service solution consulting and delivery

Functional Expertise Deep knowledge of D365 CE Customer Service Case Management SLAs Entitlements Knowledge Base Omnichannel

Preferred Domain Knowledge Experience working with Manufacturing industry processes and exposure to other Dynamics 365 CE modules such as Sales Field Service or Marketing

Power Platform Proficiency in Power Apps CanvasModeldriven Power Automate Dataverse Power Pages and Power BI

Integration Technical Knowledge Familiarity with Azure components Logic Apps Service Bus Function Apps API Management and CRM integration patterns





Delivery Skills Proven track record in requirement gathering functional design configuration testing and golive support

Soft Skills Excellent communication presentation and stakeholder management skills

Ways of Working Exposure to Agile DevOps delivery models and change management practices

Qualifications

Bachelors degree in computer science Information Systems or a related field

Microsoft Certifications preferred

MB230 Dynamics 365 Customer Service Functional Consultant

PL200 PL400 AZ204 AZ900

Skills

Mandatory Skills : D365 CE - Customer Service Technical Consultant

📌 CRM_Functional (Bengaluru)
🏢 Orcapod Consulting Services
📍 Bengaluru