Skills Required:
- 7+ years of UX research experience supporting enterprise SaaS or complex B2B software products.
- Deep expertise in qualitative and quantitative research methodologies.
- Experience conducting moderated interviews, usability testing, generative research, and survey analysis.
- Robust analytical, storytelling, and presentation skills.
- Experience working in Agile product development environments.
- Ability to influence product decisions through evidence-based research.
- Strong collaboration skills with Product, Design, Engineering, and business stakeholders.
Preferred Qualifications
- Experience researching procurement, supply chain, finance, ERP, or other enterprise workflows.
- Experience working with globally distributed product teams.
- Familiarity with AI-assisted research tools and research operations.
- Experience building or scaling a UX research practice.
- Bachelor's or Master's degree in HCI, Psychology, Human Factors, Anthropology, Cognitive Science, or a related field.
Success in This Role
- Establish research as a trusted input into product decision-making.
- Deliver actionable customer insights that improve product usability and adoption.
- Build a repeatable research practice that scales across multiple product teams.
- Strengthen collaboration between Product, Engineering, and UX.
- Help elevate the overall UX maturity of the organization.