Roles and Responsibilities :
- Maintain software licenses across the Tax Technology application portfolio.
- Provision and deprovision users for Tax Technology applications.
- Perform routine license audits to ensure efficient license utilization.
- Monitor shared Tax Technology support requests and resolve routine issues.
- Process standard application administration requests.
- Assist with user onboarding and offboarding activities.
- Submit support requests to software vendors and coordinate issue resolution for problems that cannot be resolved internally.
- Escalate complex application issues to senior Tax Technology team members as appropriate.
- Support additional Tax Technology application support activities and service requests as assigned.

Qualifications:

*Required*




- Bachelor's degree in Information Systems, Business, or a related field (or equivalent experience).
- Strong organizational skills and attention to detail.
- Excellent customer service and communication skills.
- Ability to organize work effectively and follow established processes.
- Interest in technology and business applications.

*Preferred*
- Internship or prior experience supporting business applications.
- Familiarity with Microsoft 365.
- Basic understanding of software licensing or user administration.
- Experience working in a professional services setting

📌 Tax Technology Support Analyst I (Bengaluru)
🏢 BPM
📍 Bengaluru