Position: Front Office Associate

Department: Front Office

Hotel: Hotel Le Royal Park, Pondicherry

Reports To: Front Office Manager / Assistant Front Office Manager

Job Type: Full time

JOB SUMMARY

We are seeking a friendly, professional Front Office Associate to join the Front Desk at Hotel Le Royal Park. The successful candidate will be the first point of contact for guests, providing exceptional service during check-in, check-out, and all guest interactions while ensuring smooth front office operations and memorable guest experiences.

KEY RESPONSIBILITIES

Guest Check-In & Check-Out:
- Greet guests warmly upon arrival and assist with check-in process
- Verify guest reservations and process registrations efficiently
- Assign rooms based on guest preferences and availability
- Explain hotel facilities, amenities, and services to guests
- Process check-out procedures and handle billing
- Collect payment and process transactions accurately
- Issue room keys and provide information about room features

Guest Services:
- Respond to guest inquiries via phone, email,



and in-person
- Provide information about local attractions, restaurants, and transportation
- Assist guests with luggage arrangements and concierge services
- Handle guest requests and complaints promptly and professionally
- Coordinate with housekeeping and maintenance for room ready status
- Arrange taxi services, airport transfers, and tour bookings
- Maintain guest preferences and special requests in system

Administrative Duties:
- Maintain accurate guest records and reservation data
- Prepare daily reports (occupancy, arrivals, departures)
- Handle cash, credit card transactions, and folio management
- Answer phone calls and route to appropriate departments
- Maintain front desk cleanliness and professional appearance
- Update guest profiles and maintain CRM database
- Process mail, messages, and guest deliveries

Coordination:
- Liaise with housekeeping on room status and cleaning priorities
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📌 Front Office Associate (Puducherry)
🏢 HOTEL LE ROYAL PARK
📍 Puducherry