- A service manager leads the service team, handles tough complaints, and keeps customers happy. They track daily work, train staff, and set quality rules. The goal is to make sure clients get fast and helpful support.
- Hire, train, and guide support staff or technicians.
- Fix Problems: Handle hard complaints and calm upset clients.
- Check Quality: Watch speed and success rates using performance data.
- Make Rules: Build transparent steps for how the team handles requests.
- Share Reports: Give updates to top leaders on department work.
- Overseeing the service operations of a company to ensure quality customer support and after-sales services
- Formulating procedures and policies that define how the service staff can provide quality service, and support to customers
- Establishing quality standards for staff to adhere to as part of their daily duties
- Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues
- Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution,



repair or replacements
- Auditing the work of the service department to identify inefficiencies and devising solutions
- Managing the budget related to a company's service department
- Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better
- Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement
- Preparing comprehensive reports detailing all the activities of the service department to the senior management
- Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution
- Developing continuous process improvement initiatives that include workflow optimisat

📌 Service and Sales Manager (Hassan)
🏢 SHREE SUBRAHMANYA MOTORS
📍 Hassan