Role & responsibilities
- Manage day-to-day eCommerce website/platform operations, ensuring products, pricing and availability are accurately maintained.
- Coordinate with IT/Tech teams for website enhancements, fixes, UAT, testing and release validation.
- Monitor and reconcile online transactions/orders and prepare accurate periodic MIS reports for stakeholders.
- Track website performance through Google Analytics, including traffic, conversion trends and anomalies.
- Monitor CRM/customer journeys, including lead flow, drop-offs and exceptions, and coordinate timely resolutions.
- Track website/platform issues end-to-end, ensuring proper escalation, follow-up, closure and validation.
Preferred candidate profile
- 2+years of experience in E-commerce / Digital Commerce / Website Operations or related roles.
- Hands-on experience managing e-commerce platforms, product/pricing configuration, availability and online transactions.
- Robust experience in IT/Tech coordination, website enhancements, UAT, testing and release validation.
- Working knowledge of Google Analytics, CRM platforms and customer journey monitoring.