Work Location: Local in India

Work From Home in the initial stage, with business negotiation trips as required;

Job Description

In charge of the full after-sales Process management for the motorcycle chain system aftermarket in the India region, undertake the self-owned brand's global strategy, build an after-sales service system adapted to the local conditions in India, maintain brand reputation and customer loyalty, increase the self-owned brand's Market Share in the India region, and report to the General Manager of the Business Division.

Job Responsibilities

1. Establish a localized after-sales system in India, formulate service standards, procedures and emergency response plans, build a service network covering authorized service stations and parts supply centers, optimize the layout of outlets in urban and rural areas, and ensure the effective delivery of after-sales services.

2. Maintain the after-sales business of key accounts in the regional territory, establish an exclusive service mechanism for key customers, handle customer complaints and product failures,



carry out after-sales Satisfaction Survey, and continuously optimize customer service experience.

3. Build and manage the local after-sales team in India, enhance the team's professional capabilities, and forge a high-performance after-sales workforce.

4. Be familiar with local laws and regulations of India, BIS product certification and trade policies to ensure the compliant operation of after-sales business.

Job Requirements

1. Indian native with relevant industry resources, bachelor's degree or above; candidates majoring in international trade, mechanical engineering, motorcycle maintenance, supply chain management or other related fields are preferred, and those holding PMP, after-sales / mechanical maintenance related qualification certificates are also preferred.

2. Have 1-3 years of relevant after-sales management experience in related industries; experience in after-sales management

📌 Regional Manager (India)
🏢 Giantsage
📍 India