Job Summary:
- The Policy Administration Specialist is responsible for performing end-to-end policy servicing and administrative activities for Life and Annuity insurance policies.
- This role ensures timely and accurate processing in accordance with client standards, service level agreements (SLAs), and compliance regulations.
- The ideal candidate possesses strong analytical skills, attention to detail, and effective communication abilities to deliver high-quality customer service in a fast-paced environment.

Key Responsibilities:
- Manage policy administration and related servicing activities for Life and Annuity Insurance policies.
- Perform routine and recurring processing tasks accurately and efficiently, adhering to defined SLAs and quality standards.
- Develop a sound understanding of assigned work processes and the clients business objectives.
- Ensure compliance with organizational policies, quality standards, and applicable laws and regulations.
- Handle confidential company and customer data securely and in accordance with data protection guidelines.




- Identify and escalate critical or high-impact customer service issues promptly to the appropriate team members or management.
- Maintain and update records, reports, and documentation as required for internal tracking and audits.
- Collaborate with team members to meet process goals and continuously improve service efficiency and accuracy.
- Mandatory Skills and Qualifications: Excellent communication skills both verbal and written.
- Solid analytical and problem-solving capabilities.
- Ability to work effectively in a night or evening shift environment.
- Basic understanding of policy administration processes and insurance operations preferred.
- Attention to detail and commitment to maintaining high levels of accuracy and compliance.
- Bachelors degree in Commerce, Business Administration, Finance, or a related discipline preferred.
- 1-3 years of experience in policy administration, insurance operatio

📌 Policy Administration Specialist – Life (Noida)
🏢 Shashwath Solution
📍 Noida