Must Have Skills/Project Experience/Certifications:
- 3 - 9 years of hands-on experience in contact center engineering/development with at least 1–2 years hands-on with Five9.
- Strong experience with Five9 Studio/IVR and routing/ACD configuration (skills, queues, priority, agent states, campaigns).
- Hands-on experience building API-based integrations (REST, OAuth/token auth patterns), plus solid JSON/data mapping.
- Proficiency in at least one general-purpose language commonly used for integrations (e.g., JavaScript/TypeScript, Python, Java, C#) and writing maintainable, testable code.
- Experience with CRM integrations (Salesforce/Dynamics or similar) and common contact center patterns (screen pop, call logging, CTI).
- Working knowledge of telephony fundamentals (SIP, PSTN basics, call flows, DTMF, codecs concepts) sufficient to troubleshoot with telecom partners.




- Solid debugging skills across logs, API traces, and platform configuration; ability to translate business requirements into technical designs.

Good to Have Skills/Project Experience/Certifications:
- Five9 certifications (if available/active) or comparable CCaaS certs.
- Experience with WFO/WFM/QM integrations, speech analytics, or AI/IVA platforms.
- Data/BI skills: SQL, Power BI/Tableau, building KPI layers for contact center reporting.
- Experience with SSO/SAML, SCIM provisioning, and enterprise identity patterns.
- Prior work in regulated environments (HIPAA, PCI, SOX, CJIS) and secure SDLC.

Job Location: Pune, Chennai, Hyderabad, Bengaluru, Mumbai, Kolkata

📌 Five9 Consultant (Bengaluru)
🏢 Deloitte US-India Offices
📍 Bengaluru