Key Responsibilities:1. Product Development & Testing
- Conduct product testing and inspection activities on a monthly basis
- Ensure quality standards and performance benchmarks are met

2. Claim Handling & Resolution
- Manage customer claims through inspection and resolution
- Maintain a turnaround time (TAT)

3. Product Knowledge & Training
- Deliver product training sessions to:
- Distributors
- Customers
- Tyre fitters
- Conduct site visits and studies
- Provide product recommendations based on application and usage

5. Market Intelligence
- Perform competitor analysis including:
- Product performance
- Scrap/site studies
- Campaigns and activities
- Share insights as required

6. Sales Support & Lead Generation
- Support sales team through joint visits and technical inputs
- Assist in identifying and generating current leads

7. Customer Engagement & Feedback
- Collect and document:
- Product testimonials
- Voice of Customer (VOC) feedback
- Gather data from OE dealers and distributors
- Maintain structured reports for analysis

9. Key Account Visits
- Visit large customers (fleet size >30 vehicles)
- Strengthen relationships and provide technical support

📌 Executive - Technical Service (Odisha)
🏢 Mahansaria Group
📍 Odisha