Roles and Responsibilities :
- Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
- Process customer requests for product information, orders, returns, and exchanges in a timely and effective manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- Excellent communication skills in English (written & spoken).
- Ability to work on an inbound process with multiple priorities simultaneously.
- 0-1 year of experience in BPO/Call Centre environment preferred but not mandatory.
📌 Customer Support Executive (Noida)
🏢 ISON XPERIENCES
📍 Noida
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