Key Responsibilities
- Act as the primary point of contact for assigned client accounts.
- Manage day-to-day client communication, follow-ups and relationship management.
- Coordinate with creative, media, content, SEO and operations teams for smooth campaign execution.
- Ensure campaigns and deliverables are completed within agreed timelines and quality expectations.
- Conduct regular client review meetings and provide clear updates on project progress.
- Understand client objectives and ensure campaign execution is aligned with business goals.
- Track project timelines, approvals, dependencies and pending actions.
- Support strategy discussions, campaign planning and client presentations.
- Prepare client reports, MOMs, presentations and status updates.
- Proactively identify client concerns and coordinate with internal teams for timely resolution.
- Build strong, long-term client relationships and contribute to account growth opportunities.
- Ensure high levels of client satisfaction, accountability and delivery ownership.
What We're Looking For
- 47 years of experience in client servicing, account management or client management, preferably within a digital marketing, advertising, creative or marketing agency.
- Strong client relationship and stakeholder management skills.
- Excellent verbal and written communication skills.
- Strong coordination, follow-up and project management abilities.
- Experience managing multiple accounts and priorities simultaneously.
- Good understanding of digital marketing, branding and campaign workflows.
- Strong working knowledge of PowerPoint and Excel.
- Ability to manage client expectations and resolve issues proactively.
- Robust ownership and problem-solving mindset.
- Ability to work effectively in a fast-paced agency environment.
What You Can Expect at P.Labs
- Exposure to high-growth brands across multiple industries.
- Opportunity to work closely with leadership and strategic teams.
- Cross-functional exposure across br