Role & responsibilities
- Drive gold loan sales through customer acquisition, lead generation, cross-sell and referrals.
- Build and maintain robust relationships with existing and prospective customers.
- Manage the end-to-end gold loan process, including customer onboarding, documentation, KYC and disbursement coordination.
- Coordinate with credit, operations, valuation and branch teams for smooth loan processing.
- Ensure achievement of monthly business, disbursement and portfolio targets.
- Conduct customer follow-ups, renewals, top-ups and repayment/collection coordination.
- Maintain accurate customer records and ensure adherence to bank policies, KYC and regulatory guidelines.
- Resolve customer queries and ensure a high-quality customer experience.
- Identify opportunities for portfolio growth and strengthen customer engagement.
- Monitor daily sales/operations MIS and report performance to the branch/management.

📌 Customer Relationship Manager (Tamluk)
🏢 Genius Consultants
📍 Tamluk