Position: Mall Manager
Location: Broadway Mall, Coimbatore
Reporting To: General Manager / Management

Job Purpose

The Mall Manager will be responsible for the overall operation, administration, customer experience, safety, facility management, tenant coordination, and commercial performance of the mall. The role requires robust leadership, problem-solving, vendor management, and coordination skills to ensure smooth day-to-day mall operations.

Key Responsibilities1. Mall Operations
- Manage the complete day-to-day operations of the mall.
- Ensure all departments and facilities function smoothly.
- Monitor opening and closing procedures of the mall.
- Conduct regular inspections of common areas, washrooms, parking, food court, entrances, and other facilities.
- Ensure high standards of cleanliness, maintenance, and customer service.

2. Tenant Management
- Coordinate with tenants, retailers, restaurants, and service providers.
- Address tenant operational issues and customer-related concerns.
- Monitor tenant compliance with mall rules, operating standards,



and safety requirements.
- Maintain good professional relationships with all tenants.
- Coordinate for store openings, closures, promotional activities, and special events.

3. Facility & Maintenance Management
- Supervise housekeeping, security, MEP, HVAC, electrical, plumbing, and other facility services.
- Coordinate preventive and breakdown maintenance.
- Ensure all equipment and infrastructure are maintained properly.
- Follow up with vendors and contractors for timely completion of maintenance work.

4. Security & Safety
- Ensure effective security arrangements throughout the mall.
- Monitor CCTV, access control, fire safety, emergency exits, and evacuation systems.
- Conduct regular safety inspections and emergency preparedness checks.
- Coordinate with security agencies, fire department, police, and other authorities when required.
- Ensure compliance with applicable statutory and safety requirements.

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📌 Mall Manager (Coimbatore)
🏢 Broadway Megaaplex
📍 Coimbatore