JLR Volvo Shreveport

1221 E Bert Kouns Industrial Loop D, Shreveport, LA

Full Time

Summary
Looking for a a BDC Manager to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the business needs are met.

We Offer
- Health, Dental, Medical
- 401K
- Paid Time Off

Responsibilities
- Create, maintain and measure the internet and business development processes (for both sales and service)
- Manage a group of customer service representatives in a call center environment
- Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
- Cultivate engaged, intelligent and consistent staff
- Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
- Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
- Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned




- Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Requirements
- Digital marketing experience is required
- Previous dealership experience is a huge plus
- Superior communication skills, both oral and written
- Strong email and phone presence is necessary
- Exceptional leadership skills
- Enthusiastic with high energy throughout the sales workday
- Outstanding organizational skills
- Ability to stay robust and calm in a stressful environment; must thrive under pressure
- Must be willing to submit to a background check to employment.

About The Dealership
Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 13. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and p

📌 BDC Manager (Nirsa)
🏢 Mills Automotive Group
📍 Nirsa