As a CRE at Zuboc, you will be the primary point of contact for our diverse community of artists, bakers, and event planners. Your goal is to ensure every interaction reflects our brand values of creativity and care, turning inquiries into long-term loyal relationships.
Key Responsibilities
- Customer Support: Promptly respond to inquiries via phone, email, and social media regarding our luxury stationery, and packaging solutions.
- Order Management: Assist customers in placing orders, tracking shipments, and providing updates on order status.
- Problem Resolution: Professionally handle and resolve customer complaints or delivery issues to ensure complete satisfaction.
- Relationship Building: Proactively engage with high-value clients (Artists, corporates, event planners) to provide personalized, consultative support.
- Feedback & Growth: Gather customer feedback to help our design and production teams "Unbox Creativity" through better products.
- CRM Management: Maintain accurate and up-to-date customer records,
including purchase history and preferences, using our CRM system.
Required Skills & Qualifications
- Experience: 1–3 years in customer service or relationship management (E-commerce experience is a plus).
- Communication: Exceptional verbal and written skills with a "customer-first" approach.
- Problem-Solving: Ability to handle challenging situations calmly and provide practical solutions.
- Passion: A genuine interest in art, crafting, or luxury packaging.
Why Join Zuboc?
- Be part of a creative startup that values emotions and artistic expression.
- Work in a team-oriented environment with opportunities for growth into Customer Success or Operations roles.
- Help us prepare the world to "practice the art of happiness".