Introduction

About SymphonyAI
SymphonyAI is a leading enterprise AI solutions provider helping retailers and manufacturers optimize business operations through advanced analytics, planning, and automation solutions. Our products support global organizations in improving supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction. We are committed to delivering measurable outcomes for our clients through innovative technology, deep domain expertise, and strong customer partnerships.

Job Description
Job Summary
- We are looking for a Customer Support Apprentice to join our Retail Customer Support Team. This role is ideal for candidates who want to build a career in enterprise software support, retail analytics platforms, and SaaS operations.
- The intern will work closely with the Customer Support, Product, and Engineering teams to assist in troubleshooting customer issues, analyzing system behavior, and ensuring timely resolution of support tickets for European clients.
- This position offers hands-on exposure to enterprise support tools,



cloud platforms, SQL-based troubleshooting, and customer interaction in a global workplace.
- Shift: EU Shift (12:30 PM - 9:30 PM IST)

About The Role
Customer Support & Ticket Management
- Monitor, acknowledge, and update customer support tickets using Microsoft Dynamics 365.
- Perform initial issue triage and categorization based on priority, severity, and impact.
- Ensure all tickets are properly documented, updated, and tracked until resolution.
- Maintain SLA compliance by ensuring timely responses and updates.

Technical Troubleshooting
- Perform basic to intermediate SQL queries using Microsoft SQL Server via SQL Server Management Studio to validate data and investigate issues.
- Analyze application logs and telemetry using Azure Application Insights.
- Identify potential root causes by reviewing system logs, configurations, and database records.
- Replicate reported issues in test envi

📌 Apprentice - Customer Support (Bengaluru)
🏢 SymphonyAI
📍 Bengaluru