CRM Manager

Role Description

We are seeking a strategic and customer-focused CRM Manager to oversee customer relationship management initiatives and strengthen engagement across the customer lifecycle. The role involves developing CRM strategies, optimizing customer journeys, managing customer data, and coordinating campaigns designed to improve retention, satisfaction, and business performance. Key responsibilities include maintaining CRM processes and data quality, analyzing customer behavior and engagement trends, developing targeted communication strategies, monitoring campaign performance, and collaborating with marketing, sales, and customer service teams. The successful candidate will use customer insights and data-driven analysis to identify opportunities, improve engagement, and support long-term relationship development. Strong analytical thinking, project coordination, communication, and attention to detail are essential.





Qualifications

• Strong understanding of CRM principles and customer lifecycle management

• Excellent analytical and data interpretation skills

• Solid communication and stakeholder management abilities

• Ability to develop structured customer engagement strategies

• Familiarity with CRM platforms, customer databases, and reporting tools

• Strong organizational and project management skills

• Ability to interpret customer behavior and performance metrics

• Detail-oriented approach to data quality and process management

• Strong problem-solving and decision-making abilities

• Ability to collaborate effectively across multiple teams
- • Professional, proactive, and commercially focused mindset

📌 CRM Manager (Pune)
🏢 Syed Ali Abbas
📍 Pune