Job Title: Virtual Medical Administrative Assistant (Voice & Non-Voice Support)

Location: Ahmedabad, India

Employment Type: Full-Time/Home-based (Remote)

Shift: Australian Business Hours

About the Role:

We are seeking highly organized, detail-oriented, and proactive Virtual Medical Administrative Assistants to support healthcare providers, specialist clinics, and radiology practices in Australia. This role combines voice support (patient calls, appointment coordination) and non-voice support (emails, documentation, referrals, medical administration, and workflow coordination). The successful candidate will play a critical role in ensuring smooth day-to-day clinic operations while delivering exceptional administrative support to healthcare professionals and patients. This is an excellent chance for candidates who enjoy structured processes, multitasking, customer service, and healthcare administration.

Key Responsibilities:

Voice Support

Patient Communication
- Answer inbound patient calls professionally
- Schedule, reschedule, and confirm appointments




- Provide appointment preparation instructions
- Handle patient inquiries regarding services and appointments
- Follow up on unconfirmed appointments
- Manage voicemail callbacks

Provider & Clinic Coordination
- Coordinate with healthcare providers, clinics, hospitals, and imaging centers
- Escalate urgent patient issues appropriately
- Communicate scheduling updates and changes

Non-Voice Support

Appointment & Calendar Management
- Maintain provider calendars and appointment schedules
- Update scheduling systems accurately
- Manage appointment confirmations and cancellations

Medical Administration
- Process referrals and clinical documentation
- Upload and organize medical records
- Manage electronic medical records (EMR) systems
- Track pending referrals and reports
- Coordinate report delivery and follow-ups

Documentation & Correspondence
- Draft and send professional emails
- Prepare and dispatch m

📌 Virtual Medical Administrative Assistant (Ahmedabad)
🏢 Premananta Itek Solutions
📍 Ahmedabad