We are seeking a skilled ServiceNow ITOM CMDB Developer with 4+ years of experience to design, implement, and optimize CMDB and ITOM capabilities within the ServiceNow platform. The candidate will play a critical role in CMDB data modeling, Discovery, Service Mapping, and integrations, ensuring data accuracy and platform stability.
Key Responsibilities
? CMDB Development & Management
Design, implement, and maintain CMDB data models (CSDM aligned)
Ensure data integrity, normalization, and reconciliation within CMDB
Manage CI class structures, relationships, and dependencies
Perform CMDB health checks, audits, and governance enforcement
? ITOM Implementation
Develop and support ServiceNow ITOM modules:
Discovery
Service Mapping
Event Management (preferred)
Cloud Discovery (nice to have)
Configure and troubleshoot MID Server setups and integrations
? ServiceNow Development
Develop using:
Business Rules
Script Includes
Client Scripts
Flow Designer / Workflows
Customize modules while ensuring OOTB best practices are followed