Team Leader (Yamuna Nagar)

Team Leader (Yamuna Nagar)

15 Aug
|
SK Finance
|
Yamuna Nagar

15 Aug

SK Finance

Yamuna Nagar

Role & responsibilities

Team Management-
- Lead a team of customer relationship officers/tele callers.
- Monitor performance, track metrics, and provide coaching.

2. Process Adherence-
- Ensure team follows collections processes and policies.
- Drive quality and compliance in customer interactions.

3. Target Achievement-
- Meet collections targets and manage team performance.
- Identify challenges and implement solutions.

4. Reporting & Insights-
- Generate reports on team performance and trends.
- Provide insights to management and suggest improvements.

5. Customer Escalations-
- Handle escalations and ensure customer satisfaction.
- Collaborate with other teams for resolution

📌 Team Leader (Yamuna Nagar)
🏢 SK Finance
📍 Yamuna Nagar

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