The Service Ambassador as a minimal shall: -

1) Service coordination & stakeholder support
- Own and manage employee queries, feedback, and escalations, ensuring timely resolution and transparent communication.
- Monitor and raise requests received via QR, ServiceNow (SNOW), and email for observations
- Proactively collect feedback from professionals to improve office experience and event delivery.

2) Site upkeep & meeting space readiness
- Conduct regular floor rounds to validate office upkeep, safety, and readiness standards.
- Perform pre-meeting/event readiness checks to ensure spaces are clean, set, and fully functional.
- Reset meeting rooms after use, preparing spaces for upcoming meetings.
- Check meeting-room infrastructure (AV/VC) and coordinate issues with the appropriate support teams.

3) Space reservation & allocation
- Provide real time meeting space support based on requests from professionals.
- Coordinate with MMS team to support for bookings via Magnet, Captivate, and email, ensuring accurate scheduling and stakeholder alignment.




- Coordinate cabin/space reservations for visiting leaders and clients, ensuring readiness.
- Coordinates with Magnet stakeholders for any glitches faced by users
- Responsible for the name tags to be displayed on cabins and meeting rooms as per request.

4) Event management & logistics
- Support delivery of events (e.g., AHM, leadership meetings, client visits, special buffet setups).
- Arrive at event locations at least 30 minutes prior to start to validate readiness and address last-minute issues.
- Coordinate with vendor partners for refreshments and lunch arrangements.
- Liaise with executives and stakeholders to ensure event logistics as per requirements.

5) Trackers, checklists & reporting
- Prepare and maintain daily meeting-room readiness checklists.
- Share daily reports for space utilizations and occupancy status.

6) Tools & systems
- Manage - Magnet, QR, Captivate, ServiceNow (SNOW) and coordinate with stakehold

📌 Service Ambassador (Chennai)
🏢 Randstad
📍 Chennai