Introduction
At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your Role And Responsibilities
Confluent Customer Service Representatives work directly with customers to provide a range of key, non-technical, customer service-related activities, to address issues in the use of Confluent Cloud and Confluent Platform. Throughout all of these interactions,



you’ll build robust relationships with customers while ensuring an exemplary support experience, and timely resolution to customer requests.

Preferred Education
Master's Degree

Required Technical And Professional Expertise
- Overall 4+ years of experience and 2+ years of experience in a customer facing role.
- Working directly with customers — to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via call, email,chat, or social media platforms), ensuring high support quality and timely resolution to meet customer expectations.
- Proactively follow up with customers and utilize customer feedback loops to measure and ensure satisfaction, and continuously improve the delivery of support services.
- Contributing to process development — we’re looking for people who want to help lay the foundation for efficient growth and

📌 Customer Service Representative (Bengaluru)
🏢 IBM
📍 Bengaluru