To manage the relationship between In-country, CMF, CSG and the business units as well as between other team members within TB CASH OPS
- To co-ordinate with respective In-country, IMO teams and ensure that all activities are completed as per agreed Service Level Agreement.
- Ensure there are NIL exceptions/Customer complaints.
- To handle requests of CCIB and WRB clients in channels platform
- Understand the importance of the client request and allocate the work accordingly on FIFO model.
- To be highly vigilant before approving any requests
- Strictly following the DOI’s and bring into LM’s notice in case of deviations.
- To maintain high quality in capturing details as per the request received in TP systems (wherever applicable) and driving the same across the team.
- To ensure error free work with no operating losses where ever applicable.
- Handle stake holder queries and provide quick resolution.
Key Responsibilities
- Communication Skills:
- Clear and effective verbal and written communication
- Ability to convey complex information succinctly.
- Strong interpersonal skills for team collaboration
- Leadership and Team Management:
- Conflict resolution and negotiation skills
- Ability to delegate tasks effectively.
Strategy
- Manage teams in building a stronger relationship with our clients and customers.
- Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
- To accelerate new generation of leaders.
- Manage all initiatives to get more fit and versatile in th
📌 Team Leader, Channel Operations (Chennai)
🏢 Standard Chartered Bank
📍 Chennai
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