About Us: PIQOTECH is a leader in Computerized Maintenance Management System (CMMS) software, helping businesses enhance maintenance operations, asset performance, and achieve operational excellence. Join our creative team and contribute to our mission of transforming maintenance management.
Position Overview: We are seeking a motivated Customer Success Executive for our CMMS Software. The ideal candidate is passionate about presales and Account executive in SaaS product selling or has a proven track record in related sales. You will showcase our CMMS solutions, highlight key features, and demonstrate the value they bring to maintenance operations.
Key Responsibilities:
- Product Demonstrations: Conduct engaging demonstrations of our CMMS software to prospective clients, primarily via virtual platforms.
- Customer Engagement: Identify customer needs and tailor demonstrations to address specific maintenance challenges.
- Technical Expertise: Maintain a deep understanding of our CMMS software, staying updated on new features and enhancements.
- Customer Feedback: Gather and relay feedback from demonstrations to the product development team for continuous improvement.
- Relationship Building: Establish and nurture relationships with potential clients, acting as a trusted advisor.
- Reporting: Maintain accurate records of demonstrations, customer interactions, and commercial proposals in the CRM system.
Qualifications:
- Education: Bachelor’s degree in business, Marketing, Engineering, Computer Science, or a related field preferred.
- Experience is added advantage: Proven sales experience, preferably in the CMMS or in SaaS product demonstrations and closing sales.
- Technical Proficiency: Ability to quickly learn and effectively communicate complex software solutions.
- Communication Skills: Excellent verbal and written communication skills with the ability to present confidently and persuasively.
- Customer-Centric: Customer