* Max. CTC Max.: 7 LPA + NSA (Expect 30% Hike on Current Salary).
* Shift timings: Night Shifts Versatile
Mandatory Experience: -
* SPE - Must have Min. 1yr+ in BPO - Customer Service from International Voice process
* SME - Must have Total 4yrs+ in BPO Customer Service with 1yrs+ as SME / Process Specialist or Associate Lead (Pune Only)
Qualification: Any Graduate / Post Graduate
Job Summary:
We are seeking a Voice Data Operations Specialist with exceptional cognitive and logical reasoning abilities to join our team. To improve the accuracy, reasoning, and conversational quality of Agentic Models by evaluating AI-generated responses.
Job Description:
Comprehensive Research: Conduct exhaustive research utilizing authorized resources, to update or validate business information
Detailed Justification: Provide evidence-based written arguments explaining why a specific response is superior or an error,
citing logical fallacies or strengths in the bot's reasoning
Objectivity: The ability to set aside personal bias to grade the bot based strictly on the provided guidelines
Compliance and Policy: Apply sound judgment and policy interpretation to ensure the integrity and correctness of geographical (map) data updates
Calling: Initiate calls to businesses/merchants to extract information based on user requests. Actively listen to calls to ensure smooth and accurate execution
Technical Skills:
Proficiency in computer systems for typing, navigation, logging interactions, and information access
Previous experience in Customer Support dealing with international Customer's
Strong ability to conduct effective searches to find relevant information
Soft Skills:
Excellent verbal and written communication skills to articulate and write reasoning of the task performed