Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities:
- Operational Excellence & SLA Management:
Ensure seamless day-to-day operations with consistent SLA delivery while maintaining high employee engagement and customer satisfaction.
- Governance & Compliance:
Adhere to the defined governance model, including escalation protocols and communication plans, ensuring transparency and accountability.
- Performance Management:
Drive performance discipline, monitor adherence to quality standards, and resolve operational challenges in a timely manner.
- Process Evaluation & Continuous Improvement:
Regularly assess processes to identify gaps and implement efficiency, automation, and quality improvement initiatives.
- Technology & UAT Oversight:
Lead and support User Acceptance Testing (UAT) for new tools, product features,



and workflows. Ensure readiness, identify defects, and work closely with tech teams to drive resolutions.
- Tech & AI Enablement:
Promote adoption of latest technologies, automation tools, and AI-driven solutions to enhance productivity, improve customer experience, and reduce manual effort.
- Innovation & Experimentation:
Partner with product and engineering teams to pilot new solutions, provide structured feedback, and scale successful tech interventions.
- Leadership & Expertise:
Provide strategic guidance and act as a subject matter expert in operations and process excellence.
- Team Development & Engagement:
Coach and mentor team members, build leadership capability, and foster a high-performance, collaborative work workplace.
- Collaboration & Stakeholder Management:
Work closely with cross-functional teams (Tech, Product, QA, WFM, HR) and multiple sites to ensure alignment and executi

📌 Operations Manager 1 (Bengaluru)
🏢 Concentrix
📍 Bengaluru