University Operations
University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

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The Chance
University Operations is seeking an Applications Systems Analyst III. This role serves as the technical subject matter expert for the university's ServiceNow platform, responsible for the design, development, administration, support, and continuous improvement of enterprise service management solutions. This position utilizes an AI-first and configuration-first approach, leveraging low-code and no-code capabilities whenever feasible to deliver scalable, maintainable, and upgrade-safe solutions while developing custom applications and integrations when business needs require advanced functionality.

Responsibilities
Service Management & Strategic Portfolio Management (SPM)




- Design, implement, and support IT Service Management (ITSM) processes, including Incident, Request, Change, Problem, and Knowledge Management, aligned with ITIL best practices.
- Configure and enhance Strategic Portfolio Management (SPM) solutions to support demand, project, portfolio, and resource management processes.
- Drive continuous improvement initiatives focused on process optimization, automation, operational efficiency, and user experience.

ServiceNow Development & Platform Engineering
- Design, develop, configure, and maintain ServiceNow applications, workflows, forms, portals, workspaces, and user experiences.
- Utilize platform capabilities including Flow Designer, Next Experience, JavaScript, Glide APIs, HTML, and CSS to deliver effective solutions.
- Prioritize native low-code and no-code functionality to minimize technical debt and maximize platform sustainability.
- Dev

📌 Application Systems Analyst III (Contai-III)
🏢 UCF Downtown
📍 Contai-III