Job: Sr Field Services Engineer
Location:Baghmane Park, Bangalore
Salary: Max 15 LPA

JD Below:

About the Role
We are seeking a Senior Systems Filed Engineer to join our Corporate IT team. You will be the primary handler of Level 2 and Level 3 escalations, working closely with technology service owners to resolve complex issues, drive root cause analysis, and improve the reliability of our endpoint and infrastructure setting. This role requires engineering-level thinking diagnosing, documenting, and systematically eliminating recurring problems while owning the employee experience across our core technology stack.

Key Responsibilities
Endpoint & Device Management
- Own macOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (Jamf or equivalent)
- Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team

Identity & Access Management
- Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management




- Handle escalated access issues; support and maintain Active Directory accounts, group policies, and OUs

Network & Connectivity
- Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues
- Collaborate with network and security teams on escalated cases requiring deeper infrastructure context

Collaboration & Productivity Tools
- Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing
- Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware

Security & Compliance
- Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement
- Support security-related incidents; follow and help maintain IT security standards and audit requirements

Escalation Handling & Collaboration
- Bridge Level 1 service desk and tech

📌 Sr Field Services Engineer (Bengaluru)
🏢 Tranzeal
📍 Bengaluru