15 Aug
|
Brevistay
|
Delhi
Role & responsibilities;
- Handle all incoming customer calls for bookings, queries, and support.
- Make outbound calls for confirmations, follow-ups, and feedback.
- Respond to and resolve customer email escalations in a timely manner.
- Log and track all tickets using Freshdesk or relevant CRM tools.
- Maintain transparent, professional communication with customers and hotel partners.
- Coordinate with internal teams to resolve booking or check-in issues.
- prepare and maintain basic reports using Excel (daily call logs, complaint summaries, etc.).
- Ensure customer satisfaction and timely closure of every case.
📌 Customer Support Executive (Delhi)
🏢 Brevistay
📍 Delhi