Job Title: Trainee Customer Service Support Advisor

Req ID: 61764

Job Function: Business Services & Operations

Posting Start Date: 12/08/2026

Posting End Date: 18/08/2026

Division: UK Business

Job Location: IND-Gurugram-IQ

Advertised Salary: competitive

Please note this Req is only opened for External Referrals, not for the internal applicants for an IJP.

About The Role

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

The Trainee Customer Service Support Advisor supports customers across multiple channels, delivering exceptional service and maximizing customer value through effective support and expertise in BT Group’s solutions portfolio, while working under appropriate supervision.

What You’ll Be Doing

Supports the implementation of customer service strategies and operational plans under appropriate supervision




Contributes to building value-driven customer relationships to enhance service delivery while effectively leveraging BT Group resources and adhering to established guidelines
Collects and analyses customer information to identify needs, provide service insights, and support the timely resolution of customer issues
Executes and delivers customer service activities in line with established procedures, contributing to team objectives and overall service vision
Assists in identifying and implementing continuous improvement initiatives to enhance customer service processes, efficiency, and customer experience

Essential Skills / Experience

Excellent verbal and written communication
Active listening and empathy
Customer relationship management
Problem-solving and troubleshooting
Conflict resolution and de-escalation
Time management and multitasking
Attention to detail
Decision-making and critical thinking
Team collaboration
Complaint handling and case management
Adaptability and resilience
Ab

📌 Trainee Customer Service Support Advisor (India)
🏢 BT Group
📍 India