Curious about what it’s like to work at Cognyte?
At Cognyte, you’ll collaborate with expert colleagues around the globe to solve problems most people will never even know exist
You’ll be part of building unique solutions shaped by real investigative methodologies, enabling our customers to identify, investigate, visualize and prevent criminal, terror and security threats worldwide.
These solutions are used by law enforcement, national security, and national and military intelligence agencies in almost 100 countries to turn massive, diverse data into transparent, actionable intelligence for a safer world.
We are currently looking for a Customer Success Manager. This is a high-profile, client-facing role where you will serve as a trusted advisor, building long-term relationships with our customers.
You will collaborate closely with product, engineering, sales, support, and other internal teams throughout the post-sales journey, driving value through successful onboarding, adoption, enablement, expansion, and Annual Maintenance Contract (AMC) renewals.
As a Cognyter, you will:




Manage complex customer relationships throughout the entire post-sales lifecycle, including onboarding, adoption, and renewal phases
Collaborate cross-functionally with sales, support, and product teams to ensure alignment with customer needs and priorities
Monitor customer health metrics, identify potential risks, and develop mitigation strategies
Drive customer retention and growth by aligning solutions with customer business objectives and ensuring successful product adoption through training, best practices, and ongoing sessions
Maintain proactive communication, identify opportunities for deeper engagement, and track KPIs to maximize customer satisfaction and value
Act as the customer advocate within Cognyte, influencing product and service enhancements

Requirements
For that mission, you’ll need:
5+ years of proven experience as a Customer Success Manager
Demonstrated success leading onboarding an

📌 Customer Success Manager (Gurugram)
🏢 Cognyte
📍 Gurugram