Job Summary To assist the Manager in the daily operations to achieve service quality by meeting exceeding service standards and achieving zero defect for Cash Management Operations i e Pre-Processing Processing Payment and Clearing and Static Data Unit set up maintenance pricing and billing CoE LM Key Responsibilities To discharge operational duties of the Cash Management Operations i e Pre-Processing Processing Payment Investigations and Clearing and Static Data Unit set up maintenance pricing and billing CoE LM as instructed by the Manager of the Unit and ensure that the established service standards are met To perform specific duties as instructed by the team manager in accordance to the relevant procedures guidelines instructions and standards set in order to meet the productivity and service standards set To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients To implement quality initiatives and activities of the division in accordance to the Group s Quality System Strategy Manage teams in building a stronger relationship with our clients and customers Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network To accelerate new generation of leaders Manage all initiatives to get more fit and flexible in the way we work Focus on proving that we are here for valuable Business Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon Initiating implementing service quality initiatives Uphold the values of the Group and company at all times Processes Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time Releasing deals as per the department operating instruction manual customers instructions and within the timeliness and accuracy standards specified Ensuring compliance with all ap

📌 Senior Officer (Chennai)
🏢 Standard Chartered
📍 Chennai