Overview About the Role Team As a Senior Customer Service On-Demand Specialist you ll be at the heart of IDC s customer experience serving as the first point of contact for our valued clients and ensuring they receive exceptional support throughout their journey with us This role is pivotal in strengthening client relationships and assisting IDC account teams in delivering outstanding service and solutions If you re passionate about creating meaningful customer experiences and thrive in a dynamic setting this is the perfect opportunity to amplify your career with a recognized leader in IT research and advisory services Type of contract Full time Remote Location Bangalore India - Hybrid What You ll Do Partner with our clients to deliver high-value outcomes and experiences by Operations Having a firm grasp of internal systems accounts and routing escalation procedures for various customer types and needs Maintaining an ongoing knowledge of IDC products and services coverage areas and basic inquiry trends Participation in internal on-going learning sessions Communication Supporting assigned IDC customers via real time chat in English Supporting internal colleagues with account-based research and calendaring needs Customer Service Analyzing client requests and quickly determining the best way to resolve with the appropriate resources Receive and resolve and or escalate customer issues and inquiries Project Support Comfortable working across teams business groups and management levels Demonstrated ability in working under pressure and meeting deadlines This is a highly visible fast paced and dynamic position that affords growth potential and plays a core part of IDC s strategy We You Bring Has 5 years of experience in B2B customer success and academic library environment with strong written and verbal communications skills Possess a strong bias for action Brings a proven record of working for or with technology suppliers Has a passion for technology Commits to build stro

📌 Customer Service On-demand Specialist (Bengaluru)
🏢 International Data
📍 Bengaluru