Job Category Customer Services Degree Level Bachelor s degree Family Description Customer Services CS covers customer service in different areas such as technical support account support operations maintenance network design deployment integration transformation and education Generates revenue and the increase of customer satisfaction through planning designing deploying integrating optimising operating and maintaining phases Subfamily Description Managed Services MSE is responsible for keeping the network running and proposing conducting network upgrades based on business requirements Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers within contracts agreed with those customers Responsibilities Key Responsibilities Governance Policy Support Documentation Maintenance Assist in maintaining cybersecurity policies standards and frameworks according to the MSS scope Policy Awareness Support the training of employees and stakeholders on security best practices and compliance requirements Reporting Assistance Collate data for communicating risk posture and compliance status to internal teams and customers Risk Management Assistance Risk Register Updates Assist in maintaining the risk register by tracking treatment plans and mitigation strategies across client environments Assessment Support Provide administrative and technical support during security risk assessments and internal audits BCP DR Coordination Assist in documenting strategies for incident response and business continuity planning BCP Compliance Monitoring Regulatory Tracking Support adherence to Indian TRAI DOT DPDPA and global GDPR SOC 2 regulatory standards through data gathering and reporting Control Monitoring Monitor security controls and policy enforcement within the MSS workplace to ensure alignment with compliance mandates Audit Preparation Organize and maintain compliance artifacts for audits reviews and regul

📌 Grc Engineer (Gurugram)
🏢 NOKIA
📍 Gurugram