Thieme Gruppe Noida India Work experience Marketing Communication PR Published 2026-01-09 About us Thieme is an award-winning international medical and scientific publisher with a rich history of 130 years Thieme has demonstrated its commitment to the highest standard of quality in the state-of-art content and presentation of all of its products Thieme is a multinational company with offices in 4 countries Stuttgart - Germany New York - the U S A Noida - India and Rio - Brazil Job Summary The role focuses on the aggressive engagement with existing customers and requires proactive customer relationship management engagement strategies and deep product knowledge to maximize customer satisfaction retention and growth The candidate will also be responsible for business development for Thieme s growing product and services after analysing the prospects current or existing customers The candidate will work targeting Individual doctors academic institutes medical colleges research organizations and corporate hospitals in the country region assigned The role involves closely working with multiple internal and external holders spanning Sales Marketing Finance and Operations functions Summarily this position will be trusted advisor brand advocate and primary point of contact fostering long term loyalty and business growth Roles Responsibilities Account Management and Customer Retention Managing the entire customer lifecycle from onboarding to renewal with a focus on customer success Collaborating with sales marketing for account renewals and licensing Strengthening retention and renewals by identifying value stories proactive engagement solving issues and ensuring continuous value delivery by being a trusted partner Identifying upsell and cross sell opportunities aligned with customer needs and business goals Collaborate with sales and marketing teams to drive renewals and expand account value Manage customer satisfaction eg Net Promoter Score and address churn risks timely need

📌 Manager - Customer Success And Business Development (Noida)
🏢 Thieme
📍 Noida