Job Description

About the Role

We are looking for a proactive Analyst to join our Shared Services Platform (SSP). This role is ideal for early-career professionals who enjoy client interaction, problem-solving, and building foundational consulting skills while working with up-to-date automation, cloud, and data technologies.

The SSP operates as a centralised shared services function, supporting Managed Services, Project Delivery, and PMO activities across all Innovior service lines. Analysts in the SSP provide day-to-day client support while gaining exposure to delivery governance and project work, with opportunities to be seconded into client engagements as demand arises.

This role provides a structured pathway into our Intelligent Automation service line with high-performing Analysts progressing quickly.

Key Responsibilities:

Client Support & Service Delivery:
- Monitor and respond to client service tickets via ITSM platform, ensuring resolution within agreed SLAs
- Provide clear, professional updates and resolutions to clients via ticketing systems and email




- Support ongoing managed services activities, including incident handling, service requests, and minor enhancements
- Escalate complex issues to senior consultants and technical specialists as required

Client Engagement:
- Build strong working relationships with client stakeholders through clear communication and regular updates
- Participate in client-facing meetings to discuss ticket status, recurring issues, and service improvements
- Represent the SSP professionally as a first point of contact for supported clients

Reporting, Governance & PMO Support:
- Support centralised PMO activities within the SSP, potentially including:

o Status reporting and tracking

o Risk, issue, and dependency registers

o Maintaining delivery documentation, templates, and standards
- Assist with improving service processes and governance over time

Project & Secondment Support:
- Be seconded to project teams as required

📌 Power Platform Analyst (India)
🏢 Innovior
📍 India