Company Description Grab is Southeast Asia s leading superapp From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free we ve got your back with everything In Grab purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone with heart hunger honour and humility Get to know our Team The L2 Tech Support team provides technical assistance to multiple Support and Engineering teams both internal and external Team will provide technical support for issues raised by multiple teams related to Consumers which includes Passengers Drivers Merchants and any other partners Get to know the Role You will Provide technical support to customer issues and other complex and escalated issues Provide troubleshooting and technical support through Jira messenger other Web-based tools and email Guide communication between customers Support teams and Engineering teams Collaborate with other teams and experts whenever required to solve complex technical issues Be an Individual Contributor reporting to a Senior Specialist Payment Operations in the team Work onsite at our office based in Bangalore The Critical Tasks You Will Perform You will Support product and feature launches by collaborating with business operations and engineering teams Troubleshoot and resolve technical issues ensuring minimal disruption to partners Enhance system reliability stability and scalability in partnership with engineering teams Lead outage calls and driving issue resolution to minimise user impact Document and share operational maintenance and troubleshooting procedures across teams Qualifications The Essential Skills You Will Need Minimum of 3 years of relevant experience supporting product system or application launches with an understanding of Software Development Life Cycle Must have at least 2 years experience related to

📌 Support Engineer (Bengaluru)
🏢 Grab
📍 Bengaluru