JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Reporting Account Director Key stakeholders IFM Direct Reports Team consisting of Community Manager Workplace Experience Manager Floor Ambassador Reception Team Operational Excellence Joins and supports assigned account team as a variable resource and carries out duties as identified in the service agreement Ensures operational excellence in day-to-day service delivery including the development of playbooks and programs which improve the efficiency and effectiveness performance quality safety and risk for our clients Support the existing account team who are assigned to HX roles to include reception mail ambassadors meeting event and AV Liaison with 3rd party suppliers in the delivery of services aligned with experience programs Oversees implementation of experience focused services on the accounts developing programs tools and processes while integrating the underlying services Establishes performance metrics aligned with client goals to optimize the experience and adjust service delivery Contributes to the overall technology roadmap in support of JLL s digital drive initiatives Engages in a culture of continuous improvement and innovation by leveraging business intelligence adopting and participating in the development of best practices at the platform level including recent tools process re-engineering and other ideas that provide service delivery efficiencies Perform additional job duties as requested

📌 Workplace Experience Lead (Hyderabad)
🏢 Jones Lang Lasalle
📍 Hyderabad